FAQ
What types of business do you accept?
We accept businesses that are high risk, offshore, retail, mail/telephone orders and more.
How long does it take to get approved?
It takes 24-48 hours. Set up and shipment will be immediate upon approval.
What are the advantages of accepting credit cards online?
Accepting credit cards for your business will boost your sales. It will show customers that your business is reliable and trustworthy to be a legitimate business.
What if I have bad credit?
We approve accounts regardless of credit history. We have the highest approval rate in the industry. Through our relationships with high risk credit card processing platforms like HighRiskExperts.com, and for credit repair merchants: creditrepairmerchant.com and Merchant Processor, we can set you up with an easy to use, easy to approve credit card processor account.
Do I need a bank account to accept credit cards and does it have to be a business checking account?
You will need a bank account and a business account so you can receive funds from your customers.
What is a charge back?
Charge back is when a customer receives their credit card statement and does not accept the charges applied. They can call their bank and concern a charge back against the charge.
We recommend that merchants avoid customer-filed charge backs by providing excellent customer service and fulfilled promises. Also, clearly stating the transaction descriptor in the checkout process will help mitigate customer confusion. If a chargeback is filed, we recommend that the merchant provide a signed payment affidavit from the customer along with a copy of the customer’s identification.
Disputing chargebacks?
We recommend that merchants avoid customer-filed charge backs by providing excellent customer service and fulfilled promises. Also, clearly stating the transaction descriptor in the checkout process will help mitigate customer confusion. If a chargeback is filed, we recommend that the merchant provide a signed payment affidavit from the customer along with a copy of the customer’s identification.
In the event of a chargeback on a CNP (card not present) transaction or a web transaction, we recommend that website administrators keep extensive visitor and IP logs as well as account creation confirmation records complete with user name logs.
What is a retrieval?
Occasionally a bank or issuer may ask a customer for proof of purchase. “Retrieval” is a notification of this request.
The Retrieval Process becomes a merchant’s responsibility to provide proof of purchase to O3merchant Services within 5 (five) days of receiving the notification.
What are my requirements to open a merchant account?
A merchant account requires a US bank account with a business checking account.
How do I Find My Statements?
Our Accounting Department will provide individual links via e-mail enabling merchants to view their statements. Merchants also have access to their reports within the gateway in which they can view their weekly and rolling reserve payouts.
What is a rolling reserve?
A rolling reserve is a pre-determined percentage of gross sales that O3merchant Services will withhold for an agreed upon period of time as stated in your processing agreement. We ask that our merchants keep a rolling reserve as added security for the merchant and provider alike.
How long does a rolling reserve take place?
The Rolling Reserve can be withheld for 1 (one) to 6 (six) months depending on the agreement made in your Terms of Agreement.
How does O3merchant Services protect me from fraudulent orders?
O3merchant Services uses an award-winning gateway to protect merchants and customers alike from fraudulent transactions. We have implemented PCI compliant policies and security measures to protect the information of consumers as well as to protect merchants from fraudulent orders.
What are the merchant requirements for Virtual Terminal?
To be approved for Virtual Terminal our Underwriting Team must review the type of account, the risk of the account, and obtain Management Approval
What industries are considered as high risk
APPS recognize that certain types of merchants carry more risk than others, or require specialized expertise to monitor merchant activity and control risk. For these reasons, the following merchant types are generally excluded unless specific approval from Senior Management is obtained for a particular account. This list is not meant to be all-inclusive. Other types of products and services may be considered prohibited due to their nature. Accounts will be reviewed on a case-by-case basis:
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